360° Reflection Tool FAQs



Q1 What is 360 degree feedback?

Otherwise known as multi-source feedback, 360 degree feedback is a comprehensive and structured methodology for obtaining feedback from different sources, such as self, staff, leadership teams, students, peers and other stakeholders. Feedback is one of the most powerful motivational tools at our disposal.

Q2 Why was the 360° Reflection Tool developed?

The 360° Reflection Tool was developed to support principals and other school leaders reflect, and gather feedback, on the leadership behaviours they exhibit in their daily practice, aligned to 15 attributes that interconnect the Leadership Requirements and Professional Practices set out in the Australian Professional Standard for Principals.


Q3 How much does it cost?

$280.50 (including GST) per individual registration or participant in group registration.

Q4 What is the difference between an individual registration and a group registration?

Registration for ‘individuals’ is just that. As a principal or other school leader, you register yourself to gather feedback on your leadership practice. You will receive a report which summarises all feedback. An exemplar Feedback Report is available here.

Leadership teams, networks and system leaders can register a group of participants to complete the survey at the same time. Once participants, along with their raters, have completed the survey, participants will receive a Feedback Report summarising their feedback. In addition, if your group has a minimum of five (5) participants, the group leader will receive a report which summarises the results of the group. An exemplar Group Summary Report is available here.

Q5 How long will it take to complete the 360° Reflection Tool?

The survey itself takes approximately 45 minutes to complete however, the whole process takes approximately five to six weeks. The first week is used to set-up your profile and email your login and password. The survey is then open for the next four weeks to allow your raters to complete the survey. The last week is used to compile the feedback, create and send your Feedback Report to you. For further information, refer to the Process and guidance for participants or Process and guidance for group registrations available here.

Q6 Can I cancel after I’ve paid?

Your registration can be cancelled, and a refund issued, if your cancellation request is received by email to [email protected] within 48 hours from the time of registration. Alternatively we can hold your payment should you wish to pause and recommence at a later date (within 12 months).

Q7 Do I have to complete the survey in one session?

No, you can save the survey at any point by clicking on ‘Save and Return Later’. You can login to complete the survey any time before the survey closes.

Q8 Can I complete the 360° Reflection Tool more than once?

Most definitely, in fact this is encouraged. Completing the tool a second or even third time will give you strong indications of improvements, and also show areas where you may need more focus. We recommend you re-assess between 12 – 18 months after initial completion of the 360° Reflection Tool, as this will give you enough time to develop your capabilities in the attributes and assess your progress.

Q9 Why have I been nominated to complete the survey?

You have been nominated by the participant so that they can receive accurate feedback for their development. The survey has been designed to give school leaders an idea of their strengths and areas for development in relation to the Australian Professional Standard for Principals. If you feel comfortable doing so, ask the participant to share why they are undertaking the feedback process.

Q10 What if I don’t know the participant well enough to complete the survey?

Please attempt the survey, answering the questions to the best of your ability. Please only respond to questions where you have experienced or witnessed the participant's working behaviour. Please note that our system will only include your feedback if you have met the minimum response threshold.


Q11 Should I let my raters know in advance what to expect?

Yes, so they understand the purpose of the survey and why you’d like their feedback. It also gives them an opportunity to learn more about the survey prior to completing it. You should let them know to expect an email with a login and password from Korn Ferry, and to check their spam folder in case the email is diverted. The resource Select and contact your raters (available here) contains a sample email which you can send to your raters to develop their understanding of the 360° Reflection Tool.

Q12 What is the minimum number of raters I should nominate in each category?

A minimum of two raters is required in each rater category chosen, to maintain rater confidentiality. The only exception to this is the Line Manager category as in most cases participants will only have a single line manager. Whilst the minimum is two raters per category, other than Line Manager, we highly recommend that you invite all relevant stakeholders to participate in the survey to ensure you receive broad feedback from a range of views. Refer to Select and contact your raters (available here) for further information.

Q13 Can I add additional raters at a later date?

Yes. Once logged in to the 360° Reflection Tool, click the ‘Rater Administration’ page. Please note that by adding raters later in the process your Feedback Report will be delayed. Once the survey has been closed, you cannot add raters.

Q14 What if a rater doesn’t complete the survey?

Raters will receive regular reminders to complete the survey. If a rater does not complete it within four weeks, the survey may be closed by the system administrator and any results from that rater will not be included in the Feedback Report. If only one rater in a specific category completes the survey, you will be given the opportunity to combine their feedback with the feedback of another category, otherwise their feedback will not be included to protect the rater’s privacy.

Q15 How can I tell if enough raters have completed the survey?

You can monitor the status of completed rater surveys by accessing the ‘Survey Status’ page in the 360° Reflection Tool. Click on ‘View Survey Status’ at the top left hand corner of the screen. A green dot will indicate that you have sufficient data from all rater groups.

Q16 I have checked my survey status and some surveys are showing as invalid, why?

Survey validity is determined by the raters’ familiarity with your behaviour at work. The respondent has either indicated that they are not familiar with your working style, or they have not answered the minimum number of questions (70%) required to display familiarity. In order to ensure survey data is valid, we are unable to reopen surveys as raters may guess responses in order to have their feedback included.




Q17 The link in my email invitation doesn’t work. What should I do?

Some email systems do not allow the use of embedded URLs (i.e. the survey link in your email invitation). All you need to do is copy and paste the survey link into your internet browser and you will be able to access the survey. If after trying this, you still cannot access the survey, please contact your administrator.

Q18 The username and password provided do not work. What should I do?

Please use the auto link provided within the email, this should take you directly to the survey. If you do not have one please ensure you are copying and pasting your user name and password into the appropriate fields. Typing your username and password can leave room for error.

Q19 I cannot move through the pages of the survey. What should I do?

The Korn Ferry Surveys’ web site sometimes uses pop-up windows. If you have pop-up blocking software installed on your computer, you must disable it in order for the survey site to display properly. The Korn Ferry Surveys web site requires "cookies" to be enabled on your internet browser. If you are having trouble getting past the log-in screen, it is possible that cookies have been disabled. Please see the ‘Troubleshooting’ section of the Korn Ferry Surveys site for detailed instructions on how to check this setting. Check the security settings on your internet browser. High security settings can block interaction with the Korn Ferry Surveys site that is necessary to complete your survey. You can return your browser to its previous state once surveys have been submitted.

Q20 I am having trouble submitting a survey. What should I do?

If you cannot submit, try the "Save" button instead. Once the survey is "Saved", go back and attempt to submit. If you cannot submit the survey, please contact the survey administrator. There may be security settings on your computer or within your school or organisation and an IT administrator may need to help.


Q21 Will anyone else see my Feedback Report?

No, your Feedback Report is private and only sent to you. When your report is generated, it is stored on a safe and secure website. A link, username and password will be emailed to you to access and download your Feedback Report.

Q22 Will I be able to see individual raters’ answers?

No. Rater responses will be aggregated into rater categories and only summary responses included in your Feedback Report. Anonymous rater comments will be captured verbatim in the report.

Q23 How did you get my contact details?

Raters are nominated by the participants undertaking the survey process. This means that they have personally selected you as someone they would like to receive feedback from as part of the survey process. We do advise participants to contact raters before entering their details via our survey site, to let them know that the request is legitimate, and to give their raters an idea of why they are undertaking the survey process.

Q24 I am not comfortable partaking in this survey. Can I be removed from further correspondence?

Please contact the participant directly and let them know you would like to be removed from the survey process so that they can nominate another rater. After notifying the participant, email the survey administrator and we will remove you from the system.

Q25 How can I be sure that my answers will not have negative consequences on me?

Your survey answers are stored securely on Korn Ferry's external servers. Except for a participants’ Line Manager, survey data will be analysed at a group level. Aggregated data reports will be provided to the participant. If you are still concerned, please contact the survey administrator [email protected] or 03 9631 0339.

Q26 What is the Global Privacy Policy?

The personal information you provide during the 360° Reflection Tool will be used only as permitted by AITSL and as described in Korn Ferry's Global Privacy Policy.

AITSL has established specific standards that Korn Ferry must adhere to with regards to privacy and confidentiality.

If you are a rater, unless you are the school leader’s Line Manager or you are providing information about yourself, information from the feedback surveys will be reported in aggregate so your feedback will not be attributed to you. If you are asked to provide written comments, these comments will be reproduced verbatim in any resulting feedback report, but will also not be attributed to you. If you are a school leader being rated, please note that your individual feedback reports are only provided to you.

If you are a school leader participating as part of a group, your results may also be aggregated for use in a group report, which will be provided to your group leader. Please note that your information will only be included if there are five (5) or more individuals included in the report so that your responses will not be attributed to you.

Personal information that you provide as part of this survey will not be used by Korn Ferry to contact you for marketing purposes.